Fair & Transparent Resolution

Dispute Resolution Guidelines

How we ensure fair and transparent transaction disputes

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Guidelines PDF

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48hrs
Max Resolution Time
99.2%
Resolution Success Rate
1,000+
Cases Resolved
4.8★
Satisfaction Rating
Detailed Guidelines

Understanding Our Process

Our dispute resolution system is designed to be fair, transparent, and efficient for all parties involved.

Our platform is built to operate with minimal disputes through automation, verified delivery, and strict timelines. However, we recognize that exceptions may occur.

Delivery Code Verification: Confirms product handover and triggers the 1-hour inspection period.
1-Hour Inspection Window: Allows buyers to inspect and either accept or return the product.
Auto-Release of Funds: If no return is initiated within the hour, funds are automatically released to the seller.

Disputes are only considered in these exceptional cases:

Item-Switching During Returns: Seller must have tamper-proof verification methods or serial number documentation shared before dispatch.
Service Milestone Not Acknowledged: When milestone is completed via email but buyer becomes unresponsive.
Seller Refuses Returned Item: When seller intentionally delays or refuses to provide return code for legitimate returns.

We cannot assist with disputes in these situations:

Buyer fails to initiate return within the 1-hour inspection period.

No delivery code verification was performed before handover.

No return code verification during item return.

Lack of tamper-proof documentation for switching claims.

Missing email confirmation for service milestones.

Our dispute resolution follows a structured process:

Submit Evidence: Parties provide relevant documentation and proof.
48-Hour Review: Our support team examines all evidence thoroughly.
Decision & Action: Final decision communicated with immediate fund release or return.
Case Closure: Both parties receive detailed resolution summary.

Our Resolution Principles

Fair & Impartial

Every case is reviewed objectively based on evidence and platform guidelines.

Quick Resolution

Most disputes are resolved within 48 hours of submission with complete evidence.

Full Transparency

Clear communication throughout the process with detailed resolution explanations.

Need Help with a Dispute?

Our support team is ready to assist you with any transaction disputes or questions about our resolution process.

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